Article 1. Definitions
AmsterdamCheeseCompany.com is a website of Amsterdam Cheese Company B.V., established in Amsterdam, the Netherlands, registered in the trade register of Kamer van Koophandel in Amsterdam with number 59412283.
Article 2. Applicability
1. These terms and conditions apply to any special offer, quotation, and agreement between Amsterdam Cheese Company B.V., and a Customer to which Amsterdam Cheese Company B.V. has declared these terms and conditions to apply, insofar as parties have not expressly deviated from these terms and conditions in writing.
2. The terms and conditions under consideration also apply to agreements with Amsterdam Cheese Company B.V. for the implementation of which Amsterdam Cheese Company B.V. is required to involve third parties.
3. These general terms and conditions were also written for the employees of Amsterdam Cheese Company B.V. and its management.
4. Applicability of any purchasing or other terms and conditions of the Customer is explicitly rejected.
5. If these stipulations or several stipulations of these general terms and conditions should at any moment be partially or completely void, or be annulled, the remainder of these general terms and conditions will continue to apply. At such an event, Amsterdam Cheese Company B.V. and the Customer will enter into consultation in order to agree upon new stipulations to replace the stipulations that are void or annulled, which will be composed with the greatest possible regard for the objectives and tenor of the original stipulations.
6. If uncertainty exists with respect to the interpretation of these or several stipulation of these general terms and conditions, interpretation is required to occur in the spirit of these general terms and conditions.
7. If situations arise between parties which are not covered by these general terms and conditions, such situations should be assessed in the spirit of these general terms and conditions.
8. If Amsterdam Cheese Company B.V. does not continuously demand strict adherence to these general terms and conditions, this does not imply that the stipulations contained therein do not apply, or that Amsterdam Cheese Company B.V. would in any way or to any extent lose its rights to require strict adherence to these terms and conditions in other cases.
9. Amsterdam Cheese Company B.V. retains the right to amend the general terms of delivery and the content of its Internet site.
Article 3. Special Offers and Quotations
1. All quotations and special offers by Amsterdam Cheese Company B.V. are free of engagement, unless a term of acceptance has been stated in the quotation. A quotation or special offer expires if the product to which the quotation or special offer refers has become unavailable in the meantime.
2. Amsterdam Cheese Company B.V. cannot be held to its quotations or special offers if the Customer can be reasonably expected that quotations or special offers, or a part thereof, contains an evident error or a mistake in writing.
3. Prices included in a quotation or special offer include VAT, shipping, and administrative costs, unless indicated otherwise.
4. If acceptance (either by the stipulations listed below or otherwise) deviates from the offer included in the quotation or special offer, Amsterdam Cheese Company B.V. is not bound to it. In that case, the agreement will not arise in accordance with such deviant acceptance, unless Amsterdam Cheese Company B.V. indicates otherwise.
5. Composite price quotations do no oblige Amsterdam Cheese Company B.V. to perform part of the assignment at a proportional amount of the quoted price. Special offers or quotations do not automatically apply to future orders.
6. Special offers do not automatically apply to reorders.
Article 4. Order Confirmation and Agreement
1. After Amsterdam Cheese Company B.V. has received the order, Amsterdam Cheese Company B.V. will confirm the order within 1 working day, except in cases where Amsterdam Cheese Company B.V. cannot be reasonably expected to adhere to the agreement entered into with the customer.
2. As soon as Amsterdam Cheese Company B.V. has received the order and payment has been confirmed, the order will be accepted and implemented by Amsterdam Cheese Company B.V. within 2-4 working days. Should a product be (temporarily) non-deliverable, then the product will be replaced by an equivalent alternative. The customer will be notified of this by E-mail. Amsterdam Cheese Company B.V. reserves the right to not accept any specific payment received, thereby not confirming the order, for any reason whatsoever. Reasons may include, but are not limited to: product stock problems, problems on receiving an order, or problems at completing an order. However, other issues may also amount to rejection of an order.
3. The agreement contains any engagements between the customer and Amsterdam Cheese Company B.V., and replaces any previous agreements, arrangements, and/or engagements between the customer and Amsterdam Cheese Company B.V.
4. Barring evidence to the contrary, administrative records of Amsterdam Cheese Company B.V. constitute valid proof of assignments allocated and of payments made to Amsterdam Cheese Company B.V. by the customer, and of deliveries performed by Amsterdam Cheese Company B.V., Amsterdam Cheese Company B.V. acknowledges that electronic communication may serve as evidence. By accepting these General Terms and Conditions, the customer acknowledges this as well.
Article 5. Prices
1. The total amount stated on the order confirmation is definitive, and includes prices of products ordered, their processing, packaging materials, and transport.
2. Minimum ordering amount is established at 7.50 EUR (shipping costs not included).
3. Within the EU, no customs levies or taxes are imposed on goods ordered.
4. Only by the explicit request of the customer will Amsterdam Cheese Company B.V. send a separate invoice to an address submitted by the customer.
5. Amsterdam Cheese Company B.V. is entitled to alter prices and to improve possible mistakes. If a customer will be injured by such actions, then the customer will be informed of this by E-mail, and the customer will be entitled to cancel the order within the next 2 days. Amsterdam Cheese Company B.V. cannot be held liable for any possible (printing) errors in its prices or terms and conditions.
Article 6. Delivery
1. On acceptance of an order, Amsterdam Cheese Company B.V. will pack the goods within 2 – 4 working days, and will submit them to PostNL or any other postal service, which will subsequently deliver the parcel at the address indicated by the customer.
2. Shipping times as stated on the invoice are indications; not warranties. Parcels may incur unexpected delays at the Postal services. Amsterdam Cheese Company B.V. does not have any control over this, and cannot be held liable for such delays. Any possible delays incurred at the customs of the designated country are at the customer’s own risk.
3. Shipping time commences at the moment the parcel is submitted to PostNL or other postal service provider.
4. If a parcel is not delivered within the stated time indication, no action will be taken for 4 weeks at minimum. The reason for this is that the delayed parcel may still be delivered within that period.
5. Surcharges are exclusively reimbursed if the customer is able to submit written proof of them.
6. For deliveries outside of the EU: any possible import tariffs for certain products are on account of the customer. The customer is required to be aware of import provisions in his/her country prior to ordering. Amsterdam Cheese Company B.V. has no control over this and cannot be held liable for it.
7. Any costs regarding delivery are on the account of the customer.
8. The customer is obliged to accept the goods purchased at the moment when these are made available to him, or handed over to him.
9. If the customer refuses to accept the goods, or is negligent in providing directions or the correct address, then the goods intended for delivery will be stored at the customer’s own risk. Any possible additional costs for repeated deliveries or storage of these goods will be on customer’s account.
10. Amsterdam Cheese Company B.V. will in no way be held liable for decay or the passing of expiry dates of goods due to the customer’s inability to collect them timely.
11. All parcels are insured. In case a parcel goes missing, Amsterdam Cheese Company B.V. is able to initiate an investigation at PostNL or any other postal service. If such investigations indicate that the parcel has gone missing, the customer is entitled to reimbursement. Delays at Postal services do not entitle the customer to reimbursement.
12. If Amsterdam Cheese Company B.V. requires personal details of the customer in order to adhere to the agreement, then delivery times commence after the customer has submitted these to Amsterdam Cheese Company B.V.
Article 7. Warranty
1. Amsterdam Cheese Company B.V. warranties that all products delivered will have an unexpired ultimate selling date and BB (best before) date of at least 3 weeks at the date of shipping, unless explicitly stated otherwise (on special offers, for example). Amsterdam Cheese Company B.V. will do its utmost to ensure goods ordered are treated with the greatest possible care, in order for them to meet the descriptions as provided on the website, and at the time the order was placed.
2. The above warranty applies for the duration of the usual shelf life period to be expected of the products, or as stated: best before where applicable.
3. No warranty will be provided for goods of which it is evident that:
a. They have been rendered useless by imprudent or improper use;
b. The customer or third parties have altered the goods or have attempted to alter the goods, without Amsterdam Cheese Company B.V.’s knowledge or written approval;
c. The goods have been used for purposes for which they were not intended.
Article 8. Receipt
1. The Customer is required to inspect the delivery (or to have it inspected) immediately at the moment the items are made available to him, or at the moment the relevant services have been completed, respectively. In such inspections, the Customer is required to inspect whether quality and/or quantity of the delivery corresponds to what has been agreed upon, and meets the demands agreed upon by parties concerning the matter. Amsterdam Cheese Company B.V. is required to be notified of any possible defects within 48 hours of their discovery by E-mail, at firstname.lastname@example.org , stating the number listed on the packing note. The notification should contain a description of the defect that is as detailed as possible, in order to enable Amsterdam Cheese Company B.V. to respond adequately. The Customer is required to enable Amsterdam Cheese Company B.V. to investigate a complaint, or to have it investigated.
2. Amsterdam Cheese Company B.V. must be notified of any invisible defects within five days of their discovery, but at its very latest within the warranty period (the usual shelf life period of the product), observing the stipulations of the previous section of this article. After the warranty period has expired, Amsterdam Cheese Company B.V. is entitled to charge any costs for replacement, including administration and shipping costs.
3. If the customer has timely filed a complaint with regard to the above article, he/she remains obliged to accept and pay for goods purchased. If the customer wishes to return the aforementioned goods, he/she is required to contact Amsterdam Cheese Company B.V. on this subject. Goods can be returned exclusively after written approval of Amsterdam Cheese Company B.V., and only at customer’s own expense.
Article 9. Liability
1. In cases where Amsterdam Cheese Company B.V. is liable, such liability will be limited to what is set out in these stipulations.
2. If goods delivered by Amsterdam Cheese Company B.V. are not in proper condition, liability of Amsterdam Cheese Company B.V. is limited to what has been arranged in our terms and conditions under “warranties”.
3. If the manufacturer of goods delivered is liable for consequential loss, liability of Amsterdam Cheese Company B.V. is limited to replacing these goods, or to reimbursement of the purchasing price.
4. The customer bears personal responsibility for his or her choice of products and their storage. Amsterdam Cheese Company B.V. is not liable if losses that have arisen are due to intent, fault and/or culpable action, or injudicious or improper use by the customer.
5. Amsterdam Cheese Company B.V. is not liable for losses of any kind, which have resulted from Amsterdam Cheese Company B.V. using incorrect and/or incomplete data provided by the customer.
6. Amsterdam Cheese Company B.V. is only ever liable for direct losses.
a. Direct losses include, and are limited to: Any reasonable costs incurred for determining the cause and the extent of such losses, insofar as such determination concerns losses in the sense of these terms and conditions;
b. any possible reasonable costs incurred in order to have the inadequate performance of Amsterdam Cheese Company B.V. meet the agreement, insofar as such inadequacy can be attributed to Amsterdam Cheese Company B.V.;
c. Any reasonable costs incurred to prevent or limit losses, to the extent to which the Customer proves that such costs have led to reduction of direct loss as intended in these general terms and conditions.
7. Amsterdam Cheese Company B.V. is never liable for indirect losses, including consequential loss, loss of profit, savings missed, and losses due to corporate and/or other kinds of stagnation. In case of consumer’s purchases, these stipulations are limited to those allowed pursuant to article 7:24 section 2 BW (Dutch Civil Code).
8. In case Amsterdam Cheese Company B.V. should be liable for loss of any kind, liability of Amsterdam Cheese Company B.V. is limited to a maximum of three times the invoice value of the order; at any rate to that part of the order to which liability is related.
9. In any event, liability of Amsterdam Cheese Company B.V. is limited to the amount paid out by its insurer as the occasion arises.
10. The limitations of liability included in this article do not apply if losses are due to intent of, or gross negligence by Amsterdam Cheese Company B.V. or its managing subjects.
Article 10. Transfer of Risk
1. Risk off loss or damage to products which are the subject of the agreement, is transferred to the customer at the moment such products are legally and/or actually delivered to the customer, thereby available to the customer or of third parties appointed by the customer.
Article 11. Payment
1. No rights may be derived from erroneous prices and images.
2. Payment is required to occur in advance by either iDEAL, PayPal or other payment provider. Processing and shipment of goods ordered occur after payment by the customer.
3 No information will be forwarded to third parties, in accordance with the Dutch Privacy Act (Wet op de Persoonsregistratie).
Article 12. Right to Termination of the Agreement
1. The customer is entitled to cancel the purchase without stating grounds for doing so during a period of 7 working days. Amsterdam Cheese Company B.V. must be notified of this in writing. Any costs incurred for returning the goods are on account of the customer.
2. The time for consideration mentioned above does not apply to goods that decay rapidly.
3. The customer may only actually cancel the purchase without stating grounds for doing so if the relevant goods are in complete, undamaged, and unused condition, and in their original packaging.
Article 13. Complaints
1. If goods ordered do not meet the expectations of the customer due to breakage, damage, or faulty delivery, the customer is required to inform Amsterdam Cheese Company B.V. of this within 48 hours of receipt of the goods. If Amsterdam Cheese Company B.V. does not receive a complaint within the term stated above, all deliveries are assumed to match the order.
Article 14. Intellectual Property
1. Amsterdam Cheese Company B.V. reserves all rights and competences belonging to it on grounds of the Dutch Copyright Act (Auteurswet), and any other laws and legislation on intellectual property.
2. Amsterdam Cheese Company B.V. is owner or licensee of all copyrights, database applications, brands, and any other intellectual property rights included in this website. Concept, structure, layout, and design are the exclusive property of Amsterdam Cheese Company B.V.
3. Should the above matters be used by the customer, then this will be done only by him or her, and these will not be multiplied, published, or brought to the attention of third parties except by prior written approval of Amsterdam Cheese Company B.V.
Article 15. Indemnification
1. The customer indemnifies Amsterdam Cheese Company B.V. against any possible claims by third parties who incur losses connected to the implementation of the agreement, the of which claims is attributable to others than Amsterdam Cheese Company B.V.
2. Should Amsterdam Cheese Company B.V. be held liable on that account by third parties, then the Customer is required to assist Amsterdam Cheese Company B.V. both in legal and extrajudicial circumstances, and to immediately do all that may be expected of him on such an occasion. Should the customer fail to take adequate measures, then Amsterdam Cheese Company B.V. is entitled to do so itself, without the need for proof of default. Any costs and losses incurred arising from such actions by Amsterdam Cheese Company B.V. and third parties, are integrally at the Customer’s own risk and account.
Article 16. Force Majeure
1. Neither Amsterdam Cheese Company B.V., nor the customer, are held to meeting any of their obligations if they are prevented in doing so because of circumstances which cannot be attributed to fault, and cannot be accounted to them by force of law, a legal act, or notions held within regulations in force.
2. In addition to what is understood as such within law and jurisprudence, these General Terms and Conditions interpret as force majeure any external causes, foreseen or unforeseen, on which Amsterdam Cheese Company B.V. can exert no influence, but because of which Amsterdam Cheese Company B.V. is unable to meet its obligations.
3. Amsterdam Cheese Company B.V. is also entitled to appeal to force majeure if circumstances such as those described above take effect after Amsterdam Cheese Company B.V. was to meet its obligations.
Article 17. Applicable Law and Disputes
1. Dutch Law exclusively governs all legal relationships in which Amsterdam Cheese Company B.V. is a party; even if a relationship is wholly or partially implemented abroad, or if the party involved in the legal relationship is a resident of a foreign nation. Applicability of the UN Convention on the International Sale of Goods is precluded.
2. Parties will first appeal to a court of Law, after having made their utmost efforts to settle a dispute by mutual agreement.
Article 18. Deposit and Amendment of Terms and Conditions
1. These terms and conditions have been deposited at Kamer van Koophandel in (Dutch Chamber of Commerce) Amsterdam, the Netherlands.
2. The version deposited last is always applicable, and/or the version as it existed at the moment the legal relationship with Amsterdam Cheese Company B.V. was entered into.
3. The Dutch version of these general terms and condition is decisive for its interpretation at all times.
4. The Dutch version of these General Terms and Condition prevails over its translated versions.